Students or parents/guardians must provide at least 24 hours notice of cancellation of a scheduled tutorial session. Where 24 hours notice is not given, the full tuition fee will be incurred unless an alternative time within the same week is available, based on tutor availability.

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Failure to attend a tutorial without prior notice will result in the full tuition fee being incurred.

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If a tutor cancels a session within 24 hours of a scheduled tutorial and the student or parent/guardian has made payment, the full tuition fee will remain credited to the clients account for use at the rescheduled tutorial.

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Tutors will be available between the agreed timings for the tutorial. If a student is late to the tutorial, it is at the tutor’s discretion as to whether to start the tutorial from when the tutee arrives or to the pre-booked timings.